FAQ - Answers to your questions

You'll find in our FAQ most of the questions asked by our clients, and answers given to those questions. But if unfortunately you could not find any answer to your question, fell free to contact our sales support team by email or by phone.

  • My account
  • My orders
  • Payment
  • Shipping and Delivery
  • Merchandise returns
  • Loyalty Program
  • My Newsletter
  • Fit guide
  • Care instructions
  • Contact us
How to create an Armor-Lux account ?

Every customer may have only one Armor-Lux account.

  1. On the right side of the home page: place your cursor on "Login" and click on "Create your account", at the bottom of the box.
  2. Enter your e-mail address in the provided field, in the "Create your account" box on the left, and confirm by clicking on the "Create an account" button.
  3. Complete the form.
  4. By e-mail you will receive a confirmation of a registration of your account.
How to change my personal information ?
  1. On the top right side of the home page: place your cursor on "Login" and log in using your e-mail address and your password.
  2. On the top right side of the home page: place your cursor on "My account" click on "My personal information".
  3. Modify your information on the page and register!
How to delete my account?

SIf you would like to delete your Armor-Lux account, please contact our Customer Service for free at +33 (0)2 98 90 10 29, from Monday to Friday, from 9 am to 12:30 pm and from 13:30 pm to 18 pm, or please contact us using our contact form here.

I forgot my password
  1. Place your cursor on "Login" on the top right side of the home page and click on the link "Lost password?".
  2. Enter your e-mail address into the provided field.
  3. You will receive an e-mail with a new password.
How to place an order?
  1. On the top right side of the home page: place your cursor on "Login" and log in using your e-mail address and your password, if it is your first visit on Armor-Lux; create an account (see Account).
  2. Choose your items, select the size, the colour and add them to your "Cart".
  3. When you have completed your selection, go back to your "Cart" to finalize your order, by clicking on the cart icon at the top right.
  4. Choose your delivery option (see Shipping & Delivery
  5. Select your payement method (see PAYMENT)
  6. Verify the order information and confirm it.
  7. In a few minutes you receive an e-mail with a confirmation of your order.
  8. You can track your order from "My account" (see Account)
How to remove an item from my cart?
  1. Click on the icon "Cart".
  2. Click on the red waste bin icon "Delete", that you may find on the right of each item.
Has my order been taken into account?
  1. When your order is validated, in a few minutes you receive an e-mail with a confirmation of your order. Remember to check your SPAM folder.
  2. You can also check the history of your orders:
    > On the top right side of the home page: place your cursor on "Login" and log in using your e-mail address and your password.
    > On the right side of the home page: place your cursor on "My account", click on "My orders", to verify if your order appears well and to consult its details.
How can I cancel an order or an item?

No cancellation or modification of the validated order is possible. However, you can return your order free of charge, and place a new correct order.

How to modify my order once it is validated?

No cancellation or modification of the validated order is possible. However, you can return your order free of charge, and place a new correct order.

How to get an invoice?

If you would like to get an invoice, we invite you to log in to your account and consult "My orders".

I would like to place an order by phone

It is not possible to place an order by phone, however, we invite you to contact our customer service at +33 (0)2 98 90 10 29 for all the assistance needed during placing your order.

Is the payment secured?

All the bank data that you communicate are protected by SSL encryption. We do not store any of your data. All payments are entirely secure.

Which payment methods are possible?

Credit card

The amount of your order will be debited from your Visa or MasterCard card once your order is validated.

Paypal

Pay your order rapidly and securely by connecting to your PayPal account. Your PayPal account, linked to your account or to your credit card, allows you to settle directly the payment of your purchase.

What are the shipping methods and charges, the delivery time?

DPD « pick-up shop »
Shipping method billed 12€ for orders up to 150€ (Free of charge beyond 150€). Your order is delivered in 2 to 5 working days following the shipment, in the selected pick-up shop.

DPD « Home delivery »
Shipping method billed 15€ for orders up to 150€ (Free of charge beyond 150€). Your order is delivered in 2 to 5 working days following the shipment at the mentioned address.

How to track my parcel?
  1. On the top right side of the home page: place your cursor on "Login" and log in using your e-mail address and your password.
  2. On the top right side of the home page: place your cursor on "My account" and click on "My orders".
  3. The tracking number of the parcel will be indicated and you can track your order until it is delivered to your address or to the pick-up shop that you selected. You receive an e-mail which indicates the tracking number of your order.
Can my order be delivered abroad?

With Armor-Lux, you can order from and be delivered to more than 150 countries around the world. The delivery time is from 2 to 7 working days for Europe, and from 4 to 9 working days for the international delivery. For not-European countries, extensions of delivery time and additional taxes may be applied by customs. The customs clearance, the payment of customs fees and duties and other taxes are at your charge. We strongly recommend inquiring on this matter before placing an order.

What are the conditions of a return?

The returns are free of charge.

You have a delay of 15 days after receipt of your order to return your purchase in exchange for a refund or a credit note. If we do not receive your return within 15 days (except in case of force majeure), the return will be cancelled and the purchase will be considered definitive.

How to return one or more items?

You wish to make a return? It's simple and free of charge, in 3 steps:

  1. Go to our Armor-Lux website

    • Place your cursor on "Login" on the top right side of the home page and sign in.
    • In the section "My returns", choose concerned order/orders.
    • Select the items you want to return and confirm your return request.
    • Print the pre-paid return label, which will be downloaded automatically after your validation.
  2. Prepare the parcel and send back the item.

    • Put back the item in its original packaging and place it in the parcel.
    • Attach the return label to the parcel, enclose the delivery note received with your order, and select the items you want to return.
    • Deposit your parcel at a post office or at a pick-up shop from La Poste network (see term and conditions on the return label).

    The shipping costs are on Armor-Lux charge, you do not have anything to pay: It's simple and free of charge. Please keep the receipt stamped by the post office or the pick-up shop.

  3. You are reimbursed

    • You will receive a confirmation e-mail upon receipt and validation of your return.
    • The refunds and credit notes will be carried out as soon as possible after receipt and validation of your return.
    • You will receive a confirmation e-mail once the refund is made.
I do not have my return label

Not a problem : your return label is available on your account! Go to our Armor-Lux website:

  • Place your cursor on "Login" on the top right side of the home page and sign in.
  • In the section "My returns", choose concerned order/orders.
  • The return label is available to be printed.
How to prepare my return parcel?

The items should be returned in their original packaging and in their original state, together with the delivery note received with your order.

How to do an exchange?

We do not do exchanges. For a new size, another model or another colour, we invite you to re-order on our website.

How do I check the arrival of my return?
  • You will receive a confirmation e-mail after receipt and validation of your return.
  • If you haven't received the return confirmation e-mail yet, we invite you to check the tracking of your parcel on the website of the carrier using the tracking number on your deposit proof.
How to receive my refund?

The refunds and credit notes will be carried out within 15 working days counting from receipt of your return.

The method of reimbursement depends on the means of payment used to order :

  1. Credit card: we will refund you on your bank account.
  2. PayPal: we will refund you on your PayPal account.
I haven't received my refund
  1. If you haven't received the return confirmation e-mail yet, we invite you to check the tracking of your parcel on the website of the carrier using the tracking number on your deposit proof.
  2. If you received the return confirmation e-mail, the refund will be carried out within 15 working days counting from receipt of your return.
How to join the loyalty program?

You may join the loyalty program in Armor-Lux shops and on the e-shop.

  1. In Armor-Lux shops : during your purchase, communicate at a cash desk your contact details and your e-mail address.
  2. On the e-shop : : you have to create your Armor-Lux account on-line and join the loyalty program. If you already have an Armor-Lux account on our e-shop, log in and then subscribe to the program.
Can my customer account opened in a shop merge with my on-line account?

If you would like to consult your points on-line and use your discounts on the website, it is necessary that the account opened in a shop merges with your ACCOUNT opened on-line. For that, subscribe to the loyalty program by clicking on Loyalty program on the top right of the home page. Enter the e-mail address that you provided in the shop. You will receive an activation e-mail in which you will be prompted to click. That will allow you to create a customer account and to retrieve your possibly collected points. If you haven't communicated you e-mail address in the shop, you won't be able to consult your points on-line and use the discounts on the Armor-Lux website.

What is the validity period of my points?

Your points are valid for 18 months from the date of the purchase.

How are my points counted?

Each Euro spent entitles to one cumulated point, except the use of gift cards, loyalty vouchers and credit notes. In case of the reimbursement (gift cards included), the points accumulated for these products will be deducted from the Customer's loyalty account. The accumulation of point allow to benefit, within the limits of their validity, from discounts valid on the next purchase (from the following day), in Armor-Lux shops and on www.armorlux.com.

How do I use my loyalty program discounts?

You can use your loyalty discounts in Armor-Lux shops, on our e-shop, only if you have created your account.

  1. In Armor-Lux shops: once you have passed certain level, you have a choice of using your discount or to continue to accumulate the points to reach the upper level and try to obtain a more favourable discount.
  2. On the e-shop: while placing your order, at the time of payment, once you have enough points to profit from a discount, tick the voucher you wish to use. From the amount of your cart the relevant discount will be deducted.

You may use only one discount at a time and per order.

What are the conditions of use of my discounts?

The discounts are valid for all the products of the group (Armor-Lux, Bermudes, Bérac, Le Villec, Karting, Terre and Mer), excluding the sales period and the purchase of gift cards. The discounts will be triggered on a customer request and they cannot be exchanged or fractionated and they are neither compensable, nor refundable in cash.

They are usable in shops and on-line.

How to use my birthday gift card?

Your birthday gift card is only valid in shops. The month of your birthday, introduce yourself at the cash desk to benefit from your discount. This discount is valid only once per year, for an minimum amount of 100€, can be combined with sales and promotions.

Where can I follow my accumulation of points?

You can follow your points balance on your purchase receipt or on your loyalty account on-line.

My purchase does not appear on my points balance.

IIt may be possible that the points do not appear immediately on your loyalty account on-line. Refresh the page or wait 24h. If after 24h your points were not credited on your account, do not hesitate to contact us using our contact form here, or by phone at +33 (0)2 98 90 10 29, from Monday to Friday, from 9 am to 12:30 pm and from 13:30 pm to 18 pm.

How to quit the loyalty program?

If you wish to unsubscribe from the loyalty program, it is enough to send a letter to the customer service at the address below :

Service Clients Armor-Lux
21-23 rue Louison Bobet
CS 25006
ZI Kerdroniou Ouest
29556 Quimper cedex 9

Claims

For any claims, you may contact our customer service, by phone at +33 (0)2 98 90 10 29, from Monday to Friday, from 9 am to 12:30 pm and from 13:30 pm to 18 pm, by sending a message on-line via the contact form or by letter at the address below :

Service Clients Armor-Lux
21-23 rue Louison Bobet
CS 25006
ZI Kerdroniou Ouest
29556 Quimper cedex 9

Armor-lux Newsletter

Thanks to the Armor-Lux newsletter, we keep you regularly informed by e-mail about new trends and latest offers. Don't way any longer to discover all the new brands, the product categories and the new models!

I do not receive the newsletter, even though I am a subscriber?
  1. Have you added news@newsletter.armorlux.fr to your address book?
  2. Do you have an active anti-SPAM system on your mailbox? We invite you to change your mailbox SPAM settings SPAM to ensure that you can receive the newsletter.
How to subscribe to the newsletter?
  1. At the bottom of the home page: enter your e-mail address in the provided field.
  2. You will receive a Welcoming e-mail on your e-mail address.
How to unsubscribe from the newsletter?
  1. You can unsubscribe by clicking on the unsubscription link present in the bottom of the newsletter.
  2. If you have already an Armor-Lux account, you can also unsubscribe via your account:

    • On the right side of the home page: place your cursor on "Login" and sign in,
    • Then, click on "My personal information" and uncheck the box "Sign up for our newsletter"
  3. If you still have trouble with unsubscription, we invite you to contact our customer service for free.

We are glad to help you with the choice of your clothing, accessories and shoes thanks to our size guide:

Size guide MAN Size guide WOMAN Size guide CHILDREN

The size on the label is different than the size on the delivery note ? We converted the French size for you!

We are glad to help you maintain the quality of your clothing, accessories and shoes with our tips: Follow the guide!

Maintenance guide

Our customer service will be glad to answer your questions by mail using our contact form, or by phone at +33 (0)2 98 90 05 29.

PHONE

Call us at +33 (0)2 98 90 10 29

from Monday to Friday, from 9 am to 12:30 pm and from 13:30 pm to 18 pm

Contact form

Send us your message ici

POSTE

ARMOR-LUX
21-23 rue Louison Bobet
ZI de Kerdroniou Ouest
29556 QUIMPER Cedex 9

E-MAIL

Send us your message

eboutique@armorlux.com


FAQ Contact Our stores Programme de fidélité

Call us on +33 (0)2 98 90 05 29