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You'll find in our FAQ most of the questions asked by our clients, and their associated answers. If you unfortunately could not find any answer to your question, please feel free to contact our sales support team by email or by phone.
Every customer may only have one Armor-Lux account.
SIf you would like to delete your Armor-Lux account, please contact our Customer Service for free at 0033 2 98 90 10 29, from Monday to Friday, from 9 am to 12:30 pm and from 13:30 pm to 18 pm, or please contact us using our contact form here.
"The Bonneterie d'Armor Group complies with the regulations in force and therefore with their confidentiality commitments regarding any personal data collected. The Group is particularly vigilant about the security of your data, and for this reason it makes use of a significant number of human and technical resources to ensure it is protected. The Bonneterie d'Armor Group assures you that it does not issue or resell your personal data to third party companies. You will find more information about the protection of your personal data in our Privacy Policy.
No cancellation or modification of the validated order is possible. However, you can return your order free of charge, and place a new correct order.
No cancellation or modification of the validated order is possible. However, you can return your order free of charge, and place a new correct order.
If you would like to get an invoice, we invite you to log in to your account and consult "My orders".
It is not possible to place an order by phone, however, we invite you to contact our customer service at +33 (0)2 98 90 10 29 for all the assistance needed during placing your order.
All the bank data that you communicate are protected by SSL encryption. We do not store any of your data. All payments are entirely secure.
Credit card
The amount of your order will be debited from your Visa or MasterCard card once your order is validated.
Paypal
Pay your order rapidly and securely by connecting to your PayPal account. Your PayPal account, linked to your account or to your credit card, allows you to settle directly the payment of your purchase.
DPD « pick-up shop »
Shipping method billed 12€ for orders up to 150€ (Free of charge beyond 150€). Your order is delivered in 2 to 5 working days following the shipment, in the selected pick-up shop.
DPD « Home delivery »
Shipping method billed 15€ for orders up to 150€ (Free of charge beyond 150€). Your order is delivered in 2 to 5 working days following the shipment at the mentioned address.
With Armor-Lux, you can order from and be delivered to more than 150 countries around the world. The delivery time is from 2 to 7 working days for Europe, and from 4 to 9 working days for the international delivery. For not-European countries, extensions of delivery time and additional taxes may be applied by customs. The customs clearance, the payment of customs fees and duties and other taxes are at your charge. We strongly recommend inquiring on this matter before placing an order.
Return is free if you ordered from one of the following countries: France (mainland), Germany, Belgium, United Kingdom, Spain, Netherlands and Luxembourg. If the order was placed from another country, return charges are on your expense.
You have a delay of 15 days after receipt of your order to return your purchase in exchange for a refund or a credit note. If we do not receive your return within 15 days (except in case of force majeure), the return will be cancelled and the purchase will be considered definitive.
You wish to make a return? It's simple and free of charge, in 3 steps:
Go to our Armor-Lux website
Prepare the parcel and send back the item.
The shipping costs are on Armor-Lux charge, you do not have anything to pay: It's simple and free of charge. Please keep the receipt stamped by the post office or the pick-up shop.
You are reimbursed
Not a problem : your return label is available on your account! Go to our Armor-Lux website:
The items should be returned in their original packaging and in their original state, together with the delivery note received with your order.
We do not do exchanges. For a new size, another model or another colour, we invite you to re-order on our website.
The refunds and credit notes will be carried out within 15 working days counting from receipt of your return.
The method of reimbursement depends on the means of payment used to order :
You may join the loyalty program in Armor-Lux shops and on the e-shop.
If you would like to consult your points on-line and use your discounts on the website, it is necessary that the account opened in a shop merges with your ACCOUNT opened on-line. For that, subscribe to the loyalty program by clicking on Loyalty program on the top right of the home page. Enter the e-mail address that you provided in the shop. You will receive an activation e-mail in which you will be prompted to click. That will allow you to create a customer account and to retrieve your possibly collected points. If you haven't communicated you e-mail address in the shop, you won't be able to consult your points on-line and use the discounts on the Armor-Lux website.
Your points are valid for 18 months from the date of the purchase.
Each Euro spent entitles to one cumulated point, except the use of gift cards, loyalty vouchers and credit notes. In case of the reimbursement (gift cards included), the points accumulated for these products will be deducted from the Customer's loyalty account. The accumulation of point allow to benefit, within the limits of their validity, from discounts valid on the next purchase (from the following day), in Armor-Lux shops and on www.armorlux.com.
You can use your loyalty discounts in Armor-Lux shops, on our e-shop, only if you have created your account.
You may use only one discount at a time and per order.
The discounts are valid for all the products of the group (Armor-Lux, Bermudes, Bérac, Le Villec, Karting, Terre and Mer), excluding the sales period and the purchase of gift cards. The discounts will be triggered on a customer request and they cannot be exchanged or fractionated and they are neither compensable, nor refundable in cash.
They are usable in shops and on-line.
Your birthday gift card is only valid in shops. The month of your birthday, introduce yourself at the cash desk to benefit from your discount. This discount is valid only once per year, for an minimum amount of 100€, can be combined with sales and promotions.
You can follow your points balance on your purchase receipt or on your loyalty account on-line.
IIt may be possible that the points do not appear immediately on your loyalty account on-line. Refresh the page or wait 24h. If after 24h your points were not credited on your account, do not hesitate to contact us using our contact form here, or by phone at +33 (0)2 98 90 10 29, from Monday to Friday, from 9 am to 12:30 pm and from 13:30 pm to 18 pm.
If you wish to unsubscribe from the loyalty program, it is enough to send a letter to the customer service at the address below :
Service Clients Armor-Lux
21-23 rue Louison Bobet
CS 25006
ZI Kerdroniou Ouest
29556 Quimper cedex 9
For any claims, you may contact our customer service, by phone at 0033 2 98 90 10 29, from Monday to Friday, from 9 am to 12:30 pm and from 13:30 pm to 18 pm, by sending a message on-line via the contact form or by letter at the address below :
Service Clients Armor-Lux
21-23 rue Louison Bobet
CS 25006
ZI Kerdroniou Ouest
29556 Quimper cedex 9
Thanks to the Armor-Lux newsletter, we keep you regularly informed by e-mail about new trends and latest offers. Don't way any longer to discover all the new brands, the product categories and the new models!
If you have already an Armor-Lux account, you can also unsubscribe via your account:
We are glad to help you with the choice of your clothing, accessories and shoes thanks to our size guide:
Size guide MAN Size guide WOMANWe are glad to help you maintain the quality of your clothing, accessories and shoes with our tips: Follow the guide!
Maintenance guideYou have the right to access, rectify, oppose, delete and limit the processing and portability of your personal data, under the conditions set out in the Regulation.
We use your data in the context of carrying out your orders or purchases. Excluding data processed within this context, usage relies exclusively on your consent, which you are able to withdraw at any time. This processing is used for purposes of customer relationship monitoring, the implementation of a loyalty programme and in commercial prospection. We inform you that your data may also be subject to further processing for statistical purposes.
Regarding the emails you receive from Armor-lux, you can click on the unsubscribe link situated at the bottom of each email.
For any request to exercise your rights, you can send an email addressed to dpo@armorlux.com or a letter to Armor-lux Legal Service, 21,23 rue Louison Bobet, ZI Kerdroniou, 29556 QUIMPER Cedex 9.
All requests must be accompanied by proof of identity.
Our customer service will be glad to answer your questions by mail using our contact form, or by phone at 0033 2 98 90 05 29.
PHONE
Call us at 0033 2 98 90 10 29
from Monday to Friday, from 9 am to 12:30 pm and from 13:30 pm to 18 pm
POSTE
ARMOR-LUX
21-23 rue Louison Bobet
ZI de Kerdroniou Ouest
29556 QUIMPER Cedex 9