I. Account

II. Orders

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III. Payment

IV. Shipping and delivery

V. Returns & refunds

VI. Loyalty program:

For any claims, you may contact our customer service, by phone at 0033 2 98 90 10 29, from Monday to Friday, from 9 am to 12:30 pm and from 13:30 pm to 18 pm, by sending a message on-line via the contact form.

VII. Newsletter :

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VIII. The brand

What kind of statement does Armor-lux want to make?

The brand's origins are both Breton and Latin. Armor: the sea, lux: the light They are also Swiss, because the Bonneterie d’Armor was founded on October 7, 1938 by Mr. Walter Hubacher, textile engineer, who was born in Oftringen (Switzerland) in 1904.

What values does your brand embody?

We have built our reputation on simple and authentic values that are appreciated by our customers and shared by our employees: quality, social cohesion, innovation, and ethical business practices.

How many factories do you have in France?

We operate three industrial sties in France: two in Quimper and 1 in Troyes. We have no factories abroad.

How many employees do you have in France?

We employee around 600 individuals in France, of which 350 are based at our company headquarters in Quimper, while 20 are based at our Troyes site. And we are continuing to hire people, notably in the areas of knitting, manufacturing, logistics, and distribution.

Is the marinière (striped sailor sweater) a type of uniform?

Absolutely. On March 27, 1858, the marinière was included in the national Navy's uniform by decree. The number and width of the "knitted cotton-shirt" stripes was fully codified: 21 white stripes with a width of 20 mm, and 20 to 21 blue stripes with a width of 10 mm. The 21 stripes were chosen as a way of paying tribute to the amount of French victories during the Napoleonic Wars.

How many marinières do you sell each year?

Each year we sell around 500,000 cotton marinières for men, women, and children.

Which materials do you use for your products?

We mainly use natural materials (cotton, wool, linen) and fine materials (such as silk, wool and silk) that are especially suitable for lingerie items. We also opt for a finer range of products made from environmentally responsible materials, such as cupro or Lyocell.

Where do your raw materials come from?

The cotton is grown and harvested in Turkey, India, and the US. The wool comes from Australia, New Zealand, and South Africa. We do not purchase these raw materials directly. We get our supplies from French and European spinners who process the wool and cotton into yarn. For knitting our products in Quimper, we prefer long fibers, which ensure robustness, durability, and resistance, and we buy ecru yarn (which will then be dyed in our factory) or yarn that has already been dyed.

Do you use environmentally friendly and fair-trade materials in your collections?

Yes, we prefer to use organic cotton for certain products. All of our 100%-cotton underwear comes from organic agriculture and complies with the Global Organic Textile Standard (GOTS). We also offer some fair-trade cotton products that have a Fairtrade / Max Havelaar label. Lastly, all of our clothing, including underwear, is certified with OEKO-TEX®'s STANDARD 100 label, which means it's perfectly safe for your skin.

Which clothing products do you make in Quimper?

From the beginning we have specialized in manufacturing knitwear. Our factory is vertically integrated, which allows us to oversee a product's different manufacturing steps: circular and flat knitting, dyeing/finishing, cutting, tailoring, and embroidering. In our workshops, we knit and tailor knitwear products for our ready-to-wear, nighttime and lingerie collections. We also make small clothing series for special collaborations and products for professional clients (www.uniforme.armorlux.com), and of course, all types of striped items, such as the marinière.

Where you do you make your collections?

The cotton underwear and marinières in our collections are mainly knitted and tailored in Quimper. When our production capacities are inadequate, however, they are also made in Morocco, Tunisia, and Turkey.
The pullovers are knitted in France and Europe, and are tailored in France, Bulgaria, and Morocco.
For the warp and weft-thread items (for example, vests, shirts, skirts, pants), we buy fabric from French and European suppliers and entrust the manufacturing to sub-contractors based in the same production regions as our knitwear.
Items with sleeves (for example, parkas, down jackets) are these days manufactured in China, which is one of the main producers of polyester.

How do you guarantee the quality of your products?

Our products are designed to last. Quality is one of our key commitments with respect to our customers. In 1971, we established a quality department that today employees 30 individuals. Our teams are charged with inspecting the production quality at the manufacturing sites in France and abroad as well the items received in Quimper - before they are sold. We also have our own testing and specialized analysis lab for inspecting knitwear and fabric, and for the development of textiles. Since 2011, the laboratory has been accredited according to the ISO/CEI 17025 standard (accreditation number 1-2305 - scope available at www.cofrac.fr). Our quality lab conducts more than 10,000 physical and chemical tests each year, such as colorimetric, pilling, resistance, dimensional stability, color fastness, and mechanical characteristics tests.

Why don't you manufacture all of your items in France?

Because it is no longer possible, unfortunately. Nowadays, our production capacities, both human and material, are inadequate for cutting and assembling all of our knitwear in Quimper. We would love to do more. In partnership with Pôle Emploi, we have notably set up several training machines for clothing manufacturing workers in order to overcome the disappearance of training programs designed for our industrial trades. Despite making large investments, we always encounter many difficulties in recruiting production personnel.
We also rely on subcontracting for items that require a particular expertise that we do not have. This is notably the case with warp and weft-thread items that enable us to expand our lines and offer complete collections to our customers. For these kinds of items, we buy the fabric and entrust the production to specialists.

Why don't we see the "made in France" label on your items?

Because the criteria for awarding the "made in France" label do not guarantee consumers that the products are 100% made in France: According to the regulations, it is the countries in which the last production step took place that is considered the country of production. However, we do indicate this if the regulations require us to, like in the United States or Japan, or when a customer requests it. Starting in January 2024, we will be required to indicate the product's traceability across three levels, in other words, the country or countries where the knitting/weaving, dyeing/printing and tailoring operations occur (article 13 of the AGEC (anti-waste law for a circular economy)).

How do you select your sub-contractors?

We prefer to work with partners with whom we've already been working for many years. These are selected based on technical, economic, qualitative and CSR criteria. The goal is to guarantee a level of quality that is identical to that of our own workshops, to secure supplies in a way that adheres to our delivery times schedule and is consist with our ethical standards, and to contain the costs of offering reasonable selling prices with respect to both the positioning of our brands and the market.

How do you enforce ethical working conditions within your company and at your sub-contractors?

Nowadays, the textile industry is globalized and receptive to ethical concerns. For this reason, it is up to the brands to guarantee their customers that their manufacturing sites respect human rights, health, and the environment. As a result, since 2005 we have conducted more than 700 evaluations throughout the world in order to verify the conformity of our production sites with the core conventions of the International Labor Organization (ILO) and the 10 principles of the United Nation's Global Compact. In order to carry out these audits, we rely on an independent international company, PricewaterhouseCoopers (PwC), which consists of trained auditors who are certified according to SA8000, the reference standard for social responsibility.