I. Account

How to create an Armor-Lux account ?
Every customer may only have one Armor-Lux account.

  1. At the top right of the homepage: Click on "My Account" and then "Register".
  2. Fill in the form and validate.
  3. By e-mail you will receive a confirmation of a registration of your account.

How to change my personal information ?
  1. At the top right of the homepage: Click on "My Account" then "Login" and identify yourself with your e-mail and password
  2. You can then access "My informations":
    - From your account, in the left menu : click on "My informations"
    - Or at the top right of the homepage: click on "My Account" and "My Informations".
  3. Click on "Edit", change your data on the page and save.

How to delete my account?
If you would like to delete your Armor-Lux account, please contact our Customer Service for free at 0033 2 98 90 10 29, from Monday to Friday, from 9 am to 12:30 pm and from 13:30 pm to 18 pm, or please contact us using our contact form.

I forgot my password
  1. At the top right of the homepage: Click on "My Account" then "Login" and click on the link "Forgot your password? "
  2. Enter your email address in the field.
  3. You will receive an email with your new password at your address

How is my personal data protected?
"The Bonneterie d'Armor Group complies with the regulations in force and therefore with their confidentiality commitments regarding any personal data collected. The Group is particularly vigilant about the security of your data, and for this reason it makes use of a significant number of human and technical resources to ensure it is protected.
The Bonneterie d'Armor Group assures you that it does not issue or resell your personal data to third party companies. You will find more information about the protection of your personal data in our Privacy Policy.

II. Orders

How to place an order?
  1. At the top right of the homepage: Click on "My Account" then "Login" and identify yourself with your e-mail and password, or create an account (see ACCOUNT)
  2. Choose your items: select the size, the colour and add them to your "Shopping Cart"
  3. Once you have made your selection, go to your "Shopping Cart" on the top right to finalise your order.
  4. If you have a promotional code, enter it in the field provided, apply it, then accept the terms and conditions of sale and go to secure Checkout..
  5. Choose your delivery option (see Shipping & Delivery)
  6. Select your payment method (see PAYMENT)
  7. Check your order informations and confirm it
  8. In a few minutes you will receive an e-mail with an order confirmation
  9. You can track your order from "My account" (see Account)

How to remove an item from my cart?
  1. Click on the "Cart" icon.
  2. Click on « Delete »

Has my order been processed?
  1. When your order is validated, you will receive an e-mail confirming your order within a few minutes. Remember to check your SPAM folder.
  2. You can also check the history of your orders:
  3. > At the top right of the homepage: Click on "My Account" then "Log in" and identify yourself with your e-mail and password.
  4. > At the top right of the homepage: Click on "My account" and on "My orders" to check your order and view the details.

How can I cancel an order or an item?
It is not possible to modify or cancel a validated order. However, you can return your order to us free of charge and place a new, corrected order.

How to modify my order after validation?
It is not possible to modify or cancel a validated order. However, you can return your order to us free of charge and place a new, corrected order.

How to get an invoice?
If you would like to get an invoice, we invite you to log in to your account and consult "My orders".

I would like to place an order by phone
We invite you to contact our customer service at +33 (0)2 98 90 10 29 for all the assistance needed during placing your order.

III. Payment

Is the payment secured?
All the bank data that you communicate are protected by SSL encryption.All payments are entirely secure.

Which payment methods are possible?
Credit card : 
The amount of your order will be debited from your Visa or MasterCard card once your order is validated.

Paypal :
Pay your order rapidly and securely by connecting to your PayPal account. Your PayPal account, linked to your account or to your credit card, allows you to settle directly the payment of your purchase.



IV. Shipping and delivery


What are the shipping methods, charges, and delivery times?

For orders placed from Belgium, Luxemburg and Spain :
  • Home delivery or pick-up shop. Billed 7€ for orders up to 150€ (Free of charge from 150€). Your order is delivered in 2 to 5 working days following the shipment.

For orders placed from Austria, Ireland, Italy, Portugal and the Netherlands :
  • Home delivery billed 13€ for orders up to 200€ (Free of charge from 200€). Your order is delivered in 2 to 5 working days following the shipment.

For orders placed from Sweden, Finland and Denmark :
  • Home delivery billed 15€ for orders up to 200€ (Free of charge from 200€). Your order is delivered in 5 to 7 working days following the shipment.

For orders placed from Estonia, Greece, Hungary, Latvia, Lithuania, Malta, Poland, Czech Republic, United-Kingdom, Slovakia and Slovenia :
  • Home delivery billed 20€ for orders up to 200€ (Free of charge from 200€).

For orders placed from the USA, Canada and Switzerland :
  • Home delivery billed 25€ for orders up to 200€ (Free of charge from 200€).

For orders placed from Australia, China, South Korea, Croatia, Guadeloupe, Guyane, Japan, Martinique, Nouvelle Calédonie, New Zealand, Polynésie Française, La Réunion, Russia and Singapore :
  • Home delivery billed 30€ for orders up to 200€ (Free of charge from 200€).

How to track my parcel?
  1. At the top right of the homepage: Click on "My Account" then "Login" and identify yourself with your e-mail and password.
  2. 1. At the top right of the homepage: Click on "My Account" and then on "My Orders".
  3. The tracking number of your parcel will be indicated and you will be able to track it to your home or to the delivery point selected. You will also receive an email with your tracking number.

Can my order be delivered abroad?
You can order and be delivered to more than 40 countries (except Germany), from the Armorlux.com website. For deliveries in Germany, we invite you to connect to our website de.armorlux.com.
Your order will be delivered within 2 to 7 working days for Europe, and 4 to 9 days for International. For non-European countries, additional delays and taxes may be applied by Customs. Customs clearance and payment of various fees and taxes are at your charge. We strongly recommend that you research these points before placing your order.

V. Returns & refunds


What are the return conditions?
Returns are free if you order from one of the following countries: France, Germany, Belgium, Spain and Luxembourg. If you order from another country, the return costs are at your charge.

You have a 15 days delay after your order reception to return your purchases for a refund or a credit note. If we do not receive your return within 15 days (except in cases of absolute necessity), the return will be cancelled and the purchase will be considered definitive.


How to return one or more items?
For the following countries: Metropolitan France, Germany, Belgium, Spain and Luxembourg, we provide a return label, and shipping costs are covered by Armor Lux, so you don't have to pay anything: it's simple and free.

1. Go to our Armor-Lux website:
  • Click on "My Account" then "Log in" and identify yourself with your e-mail and password.
  • Click on "My Account" then "My Orders", choose the order(s) concerned.
  • Select the items to be returned and confirm your return request.
  • Print the prepaid return label, which will be downloaded automatically after your validation.
2. Prepare the parcel and send back the item:
  • Items must be unworn and unwashed, with their labels and in their orignal condition. Place the goods with their original packaging in the box.
  • Join the delivery note in the package with the returned goods checked. Use the return label and make sure to cover up or remove the original delivery barcode on the box.
  • Terms of return depend on the delivery method of your order.
  • For other countries than Metropolitan France, Germany, Belgium, Spain and Luxembourg, the return parcel is at your charge and should be sent by post or tracked parcel to the following address
    Armor Lux
    Service Retour Ecommerce
    21/23 Rue Louison Bobet
    ZI de Kerdroniou
    29556 QUIMPER Cedex 9
3. You are reimbursed :
  • You will receive a confirmation e-mail upon receipt and validation of your return.
  • The refunds and credit notes will be carried out as soon as possible after receipt and validation of your return.
  • You will receive a confirmation e-mail once the refund is made.

I do not have my return label
For the following countries: Metropolitan France, Germany, Belgium, Spain and Luxembourg

Not a problem : your return label is available on your account! Go to our Armor-Lux website:


  1. Click on "My Account" and then "Login" and identify yourself with your e-mail and password.
  2. In the section "My returns", choose concerned order/orders.
  3. The return label is available to be printed.

How to prepare my return parcel?
The items should be returned in their original packaging and in their original state, with the delivery note received.

How to do an exchange?
We do not do exchanges. For a new size, another model or another colour, we invite you to re-order on our website.

How do I check the status of my return?
You will receive a confirmation e-mail after receipt and validation of your return.
If you haven't received the return confirmation e-mail yet, we invite you to check the tracking of your parcel on the website of the carrier using the tracking number on your deposit proof.

How to receive my refund?
Refunds and credits will be issued within 15 working days of receipt of your return.

The method of refund depends on the payment method used when ordering:

Credit card: we will refund you to your credit card account.
PayPal : we will refund you to your PayPal account.

I haven't received my refund :
  1. If you haven't received the return confirmation e-mail yet, we invite you to check the tracking of your parcel on the website of the carrier using the tracking number on your deposit proof.
  2. If you received the return confirmation e-mail, the refund will be carried out within 15 working days counting from receipt of your return.


VI. Loyalty program:


How to join the loyalty program?
You may join the loyalty program in Armor-Lux shops and on the e-shop.

In Armor-Lux shops : during your purchase, communicate at a cash desk your contact details and your e-mail address.
On the e-shop : you have to create your Armor-Lux account on-line and join the loyalty program. If you already have an Armor-Lux account on our e-shop, log in and then subscribe to the program.

Can my customer account opened in a shop merge with my on-line account?
If you would like to consult your points on-line and use your discounts on the website, you have to create an ACCOUNT.
Enter the e-mail address that you provided in the shop.
If you haven't communicated you e-mail address in the shop, please contact our customer service. They can register your email adresse before you create an ACCOUNT.

What is the validity period of my points?
Your points are valid for 18 months from the date of the purchase.

How are my points counted?
Each Euro spent entitles to one cumulated point, except the use of gift cards, loyalty vouchers, credit notes and during Clearance Sale period. In case of the reimbursement (gift cards included), the points accumulated for these products will be deducted from the Customer's loyalty account. The accumulation of point allow to benefit, within the limits of their validity, from discounts valid on the next purchase (from the following day), in Armor-Lux shops and on www.armorlux.com.

How do I use my loyalty program discounts?
You can use your loyalty discounts in Armor-Lux shops, on our e-shop, only if you have created your account.

  1. In Armor-Lux shops: once you have passed certain level, you have a choice of using your discount or to continue to accumulate the points to reach the upper level and try to obtain a more favourable discount.
  2. On the e-shop: while placing your order, at the time of payment, once you have enough points to profit from a discount, tick the voucher you wish to use. From the amount of your cart the relevant discount will be deducted.
You may use only one discount at a time and per order. When ordering with a loyalty discount, the amount of the loyalty discount is divided between the items and not on the total amount.
This means that if you wish to return a part of your order, you will be refunded the amount paid for each item, after proportional application of the discount.

What are the conditions of use of my discounts?
The discounts are valid for all the products of the group (Armor-Lux, Bermudes, Bérac, Le Villec, Karting, Terre & Mer), excluding the sales and Clearance Sale period and the purchase of gift cards. The discounts will be triggered on a customer request and they cannot be exchanged or fractionated and they are neither compensable, nor refundable in cash.

They are usable in shops and on-line.

How to use my birthday gift card?
Your birthday gift card is only valid in shops. The month of your birthday, introduce yourself at the cash desk to benefit from your discount. This discount is valid only once per year, for an minimum amount of 100€, can be combined with sales and promotions.

Where can I follow my accumulation of points?
You can follow your points balance on your purchase receipt or on your loyalty account on-line.

My purchase does not appear on my points balance.
It may be possible that the points do not appear immediately on your loyalty account on-line. Refresh the page or wait 24h. If after 24h your points were not credited on your account, do not hesitate to contact us using our contact form here, or by phone at +33 (0)2 98 90 10 29, from Monday to Friday, from 9 am to 12:30 pm and from 13:30 pm to 18 pm.

How to quit the loyalty program?
If you wish to unsubscribe from the loyalty program, it is enough to send a letter to the customer service at the address below :

Service Clients Armor-Lux
21-23 rue Louison Bobet
CS 25006
ZI Kerdroniou Ouest
29556 Quimper cedex 9

Claims
For any claims, you may contact our customer service, by phone at 0033 2 98 90 10 29, from Monday to Friday, from 9 am to 12:30 pm and from 13:30 pm to 18 pm, by sending a message on-line via the contact form or by letter at the address below :

Service Clients Armor-Lux
21-23 rue Louison Bobet
CS 25006
ZI Kerdroniou Ouest
29556 Quimper cedex 9

VII. Newsletter :


Armor-lux Newsletter :
Thanks to the Armor-Lux newsletter, we keep you regularly informed by e-mail about new trends and latest offers. Don't way any longer to discover all the new brands, the product categories and the new models!

I do not receive the newsletter, even though I am a subscriber?
  • Have you added news@emails.armorlux.fr to your address book?
  • Do you have an active anti-SPAM system on your mailbox? We invite you to change your mailbox SPAM settings SPAM to ensure that you can receive the newsletter

How to subscribe to the newsletter?
  • At the bottom of the home page: enter your e-mail address in the provided field.
  • You will receive a Welcoming e-mail on your e-mail address.

How to unsubscribe from the newsletter?
  • You can unsubscribe by clicking on the unsubscription link present in the bottom of the newsletter.
  • If you have already an Armor-Lux account, you can also unsubscribe via your account:
1. On the right side of the home page: place your cursor on "Login" and sign in,
2. Then, click on "My personal information" and uncheck the box "Sign up for our newsletter"

If you still have trouble with unsubscription, we invite you to contact our customer service for free.


VIII. Privacy policy


What are my rights regarding the protection of my personal data?
You have the right to access, rectify, oppose, delete and limit the processing and portability of your personal data, under the conditions set out in the Regulation.

Why does Armor-lux need to collect my personal information?
We use your data in the context of carrying out your orders or purchases. Excluding data processed within this context, usage relies exclusively on your consent, which you are able to withdraw at any time. This processing is used for purposes of customer relationship monitoring, the implementation of a loyalty programme and in commercial prospection. We inform you that your data may also be subject to further processing for statistical purposes.

I wish to unsubscribe from the communications I am receiving, how can I do this?
  • Regarding the newsletters from Armor-lux, you can click on the unsubscribe link at the bottom of each newsletter.

I wish to exercise my rights regarding my personal data, what can I do?
For any request to exercise your rights, you can send an email to dpo@armorlux.com or a letter to
Armor-lux Service Juridique, 21,23 rue Louison Bobet, ZI Kerdroniou, 29556 QUIMPER Cedex 9.
All requests must be accompanied by proof of identity.